This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect personal information such as your full name, date of birth, email address, and residential address. This information is required to verify your identity, confirm you meet the minimum age requirement, and comply with our obligations under applicable gaming and anti-money laundering standards. During transaction processing — whether you are making a deposit or requesting a withdrawal — we also collect payment-related data, including partial card details or details associated with your chosen payment method. We do not store full card numbers on our servers. This financial data is necessary to process your transactions accurately and to detect and prevent fraudulent activity.

We also collect technical data automatically when you access our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information solely to maintain the security, stability, and functionality of the platform. Cookies are used to manage your session, remember your preferences, and help us identify unusual or potentially harmful access patterns. You may adjust your cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions for you.

How We Share and Protect Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal and financial information is held on secure servers with restricted internal access — only staff members with a legitimate operational need are permitted to view your data, and all such access is logged and monitored.

We do not sell your personal data to third parties. There are, however, limited and specific circumstances in which your data may be shared externally. These include sharing with payment gateway providers to process your transactions, identity verification services used to confirm your details during registration or enhanced due diligence checks, and regulatory or law enforcement authorities where we are legally required to disclose information. Any third party we work with is required to handle your data securely and in accordance with applicable data protection standards.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with our obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain certain data for the period required by our licensing authority and applicable regulations. Once that retention period has elapsed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you via the contact details associated with your account or through a notice on our web platform. Continued use of the platform following such notification constitutes your acknowledgement of the updated policy.